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Dave Coward Management
university professional advisory and consultancy services to Universities
Dave Coward Management


Dave Coward Management provides professional advisory and consultancy services to Universities.

Senior Estates Managers face a range of challenges; these include:

  • increased scrutiny, internal and external
  • the need to demonstrate efficiency, effectiveness and value for money
  • increasingly competitive university environment
  • increased customer demands and expectations
  • continuing demand to achieve better results with fewer resources
  • increasing need to demonstrate the effectiveness of in house services compared to other providers
  • pay & conditions modernisation / harmonisation
  • minimising risk on the predictability of cost outcomes
  • the need to continuously improve and to develop new and innovative approaches


"All support services, whether internally or externally provided, ought to be subject to review;
there should be procedures to test the market, benchmark services and to maximise
the use of limited resources"

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How Can We Help? By...

  • providing independent, objective analysis
  • identifying opportunities for improvement
  • developing practical, sustainable solutions
  • working with and supporting managers to implement change
  • applying the principles of Best Value - Challenge, Compare, Consult, Compete
  • market testing, benchmarking and tendering


"To ensure that appropriate standards are operating across the institution and that
existing support service benefits are maintained, institutions may
wish to undertake periodic reviews"

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  • Improved efficiency, effectiveness and productivity
  • A detailed, objective and challenging evaluation of managerial and operational performance
  • Identified opportunities for improvement and change
  • Reduced costs
  • Cost effective service procurement
  • Improved staffing and organisational arrangements, working methods, systems and procedures
  • A developed performance culture, supported by key objectives, targets and performance indicators
  • Customer focused services
  • Effective deployment of staff and other resources
  • Identified training and development needs

Reviews cover a wide range of Estates and Facilities' operations including:

  • Estates Maintenance
  • Grounds and Gardens Maintenance
  • Facilities Services, including:
    • Porters
    • Cleaning
    • Mail Services
    • Caretaking
    • Security
  • Catering
  • Printing and Reprographics
  • Procurement
  • Helpdesk Operations
  • Administrative, Clerical & Secretarial Support
  • Stores
  • Waste Management


At a strategic level, we provide advice and support in a number of areas:

  • Interim Management
  • Procurement, including market testing and tendering, drafting specifications and contract documents, developing evaluation procedures
  • Best Value reviews and performance plans
  • Service level agreements / statements
  • Strategic and service planning
  • Change management
  • Resource planning
  • Performance management, measurement and monitoring
  • Organisational structures
  • Benchmarking and market testing
  • Job evaluation and pay structures
  • Systems development
  • Recruitment
  • Efficiency / value for money audits